How to investigating tableau server issues?
Work with Log Files
Tableau Server creates log files as a normal part of its activities. You may need to use the server log files when you are troubleshooting issues with Tableau Sever or if Tableau Support requests logs to help you resolve an issue.
You can create a zipped log file archive (snapshot) from the command line on the server, or using the Generate Snapshot option on the Maintenance page. The zipped archive contains copies of the logs you can copy or download using a web browser, and send to Tableau Support. Once you have a copy of the archive, you can delete the archive from your server.
This collection of topics provides information about how to create log file archives, the contents of specific log files, and details about when and how you might want to look at a log.
Investigating Tableau Server Issues
The range and complexity of possible issues with Tableau Server means that there is no simple process you can use to investigate all problems, but a general approach would include these steps:
Clean up existing log files to reduce their size. For more information, see Remove Unneeded Files.
Set the appropriate logging level. This is something that Tableau Support will instruct you on. For more information, see Change Logging Levels.
Reproduce the issue you are troubleshooting so the logs capture the events related to the problem.
Create an archive of the logs. For more information see Archive Log Files .
Important: Use this archive when looking at the log files. You should not edit, move or delete any files directly on the server.
Review the server configuration file (\config\tabsvc.yml) to get a basic understanding of the server environment.
Review the admin log (\logs\tabadmin.log) to understand any maintenance that has been done on the server.
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